Returns, Exchanges, and Shipping

How To Return An Item 

Exclusively Kristen will accept returns and exchanges on items within 30 days once you receive your merchandise. Please include the merchandise return form or a copy of the invoice and the reason for the return. If your order appears to have been worn and is not re-sellable, Exclusively Kristen retains the right to refuse to refund the item. Refunds are limited to the cost of the garments returned. We do not refund the cost of shipping as that is an expense paid to the carrier. You are responsible for the cost of shipping the item back to Exclusively Kristen for an exchange/refund.  We are not responsible for items lost in the mail and we strongly recommend that you get a tracking number and insurance for your returns.

1.  Mail your returned/exchanged items to: 

Kristen Allen
Exclusively Kristen
34194 Aurora Road, suite 104
Solon, OH 44139-3803

Canadian Customers
Exclusively Kristen
C/O Broad Lingerie
1763 Danforth Avenue
Toronto, ON M4C 1J1

2.  Include in your package the merchandise return form (be sure to write the order number at the top of the form) or a copy of the invoice and reason for return.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  We also do not refund the original shipping that you paid on the order.

If your item is in like new condition, you may exchange it for a different size/color of the same item or a different item.  If you are exchanging for a different item a credit/additional charge will be placed on the credit card that you used for the original order if the new item is a different price from the original.  You will not incur a new shipping charge on exchanged items.

Payment Policy

Accepted Methods of Payment:
Credit Card (Visa, Master Card, American Express, Discover)
U.S. Post Office Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Money Order:

Kristen Allen
Exclusively Kristen
34194 Aurora Road, suite 104
Solon, OH 44139-3803

Shipping Policy
All orders are shipped within 2 business days Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:
UPS (See map of Ground transit times below)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. 

Shipping Rates

There is no charge on orders over $100 for shipping via USPS to the USA and its territories.  We also ship worldwide.  Before the final checkout page you will be shown what the cost of shipping will be, and will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.