Shipping policy

Shipping break: November 12 to December 2, 2026. We are not shipping orders from November 12 through December 2, 2026. Orders placed by November 9 will ship before the break. Orders placed from November 12 to December 2 are welcome and will ship starting December 3. Exchange replacements follow the same dates.

Processing time
All orders ship within 2 business days (Monday to Friday, 8 am to 5 pm Eastern). Orders placed on weekends or holidays ship the next business day. All orders ship from our location in the United States.

Carriers
We use the following carriers to deliver our orders: USPS, UPS, FedEx and DHL. The carrier is chosen at checkout based on your destination and the shipping options available to you.

Shipping rates
Shipping is calculated at checkout based on your destination, the shipping method you choose and the weight of your order. You will see your exact shipping cost before you pay, so you can decide whether to proceed.

Free shipping

  • Orders over $95 USD shipped within the United States qualify for free shipping.
  • Orders over $150 USD shipped to Canada qualify for free shipping.
  • Orders over $200 USD shipped to any country outside the United States and Canada qualify for free shipping.

All thresholds are in US dollars and are based on your order subtotal after any discounts, before taxes and shipping. Free shipping is applied automatically at checkout when your order qualifies.

Worldwide shipping
We ship worldwide. Delivery times depend on the carrier, shipping method and destination, and the estimate is shown at checkout.

Taxes
We collect sales tax only on orders shipped within the United States, where required. We do not collect taxes for orders shipped outside the United States.

Duties and import fees
Customs duties, import taxes and any other fees charged by the destination country are the responsibility of the buyer. These charges are set by customs authorities, are not included in your order total and are not collected by us. Please check with your local customs office if you are unsure what will apply. Please see our Return Policy for how shipping and tariffs are handled on returns.

Order tracking
If a tracking number is provided by the carrier, we will add the tracking information to your order and email it to you.

Exchanges
We ship your replacement item free. On U.S. orders, the return label for your original item is also free. On international orders, you pay to send the original item back, and the cost is shown in the returns portal. See our Return Policy for details.

Shipping address
Please double check your shipping address at checkout. We are not able to guarantee delivery for orders shipped to an incorrect or incomplete address. If you need to correct an address, email us right away and we will do our best to update it before your order ships.

Back orders
Some items may be back ordered, meaning they are on their way to us and not yet in stock. Back-ordered items ship when they arrive, and any estimated ship date shown on the product page is our best estimate. If your order includes both in-stock and back-ordered items, how we ship it depends on where it is going:

  • United States and Canada: we ship the in-stock items within 2 business days and send the back-ordered items when they arrive. There is no additional shipping charge for the second shipment.
  • All other countries: we ship your whole order together in one package once the back-ordered items arrive. Your in-stock items are held until then, so you pay shipping once and receive everything at the same time.

Need help?
Email us at info@exclusivelykristen.com with any questions or concerns.